Eligibility
Refunds are available to the organisation named on the invoice, not to informal seat-swaps inside a company. Individuals who paid personally should write from the same email used on the invoice. Complimentary guest seats, if any, are not refundable separately.
Timeframe
Write to info@cloudfeaturebase.digital within 14 days of invoice payment if no live session has been attended and no Desk Notes recording has been downloaded. After that window, only the partial rules below apply. Requests after a programme has fully ended are declined except where Thai consumer law requires otherwise.
Full refund
A full refund of tuition (not bank transfer fees charged by your bank) is issued when all of the following are true: payment was received, no named attendee joined a live session, no recording file was downloaded, and the request arrives within 14 days. Private audits that have not started on-site or remote fieldwork also qualify for a full refund inside that window.
Partial refund
If a live programme has begun but fewer than three sessions of Device Signal Studio, or fewer than two sessions of Fleet Workshop, have been delivered, we refund 50% of tuition minus any non-recoverable venue cost itemised on the invoice. After those session counts, tuition is earned. If we cancel a cohort for studio reasons (instructor illness without a substitute, venue failure), you may choose a full refund or a seat in the next cohort.
Non-refundable items
Desk Notes after any recording download. Printed workbooks already shipped. Third-party venue catering line items once ordered. Transfer fees your bank charged to pay us. Time already spent on a private audit after kickoff, billed to the nearest half-day as stated in the scope letter.
Refund process
Email info@cloudfeaturebase.digital with the invoice number, named seats, and whether any recording was downloaded. We confirm eligibility in writing within five working days. Approved refunds are issued to the original paying account.
Processing time and method
Thai bank transfers are typically completed within 10 working days after approval. International transfers may take up to 15 working days and may arrive net of intermediary bank fees we do not control. We do not refund in cash at the Khlong Toei desk. We do not refund onto a card this website never charged.
Cancellation
You may cancel a future seat by email. Cancellation before the 14-day full-refund window follows the full-refund rules if unused. Later cancellations follow the partial or non-refundable rules. We may cancel or postpone a cohort with at least seven days’ notice where possible; if we cannot run it within 90 days, unused tuition is refunded in full.
Exceptions
If a named attendee cannot continue for a documented medical reason, we offer a transfer to a later cohort within 12 months instead of cash where a programme has already substantially begun. Breach of the terms of use (for example publishing recordings) voids remaining refund rights for that invoice. Statutory rights under Thai law that cannot be waived remain available.
Contact for refund requests
Cloudfeaturebase, Street: 66 Soi Charoenmitr Sukhumvit Phra Khanong Khlong Toei; City: Bangkok; State/province/area: Bangkok; Zip code: 10110; Country: Thailand. Phone: (02)3811882. Email: info@cloudfeaturebase.digital.